Reporting to based in Frankfurt, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls. * Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems. * Follow up on technical cases, ensuring proper escalation, case management, and timely resolution. * Manage customer communications and expectations throughout the case lifecycle, leading customer management meetings for escalations.
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