Coordination of system maintenance, management, and data quality, ensuring stable interfaces with SAP ECC and other connected systems * Analysis of CRM-related business processes (donor management, campaign management, relationship management) and consultation with stakeholders to improve efficiency and system integration * Driving CRM-related workstreams in future CRM projects (e.g., Salesforce implementation) as an application expert - from requirements gathering and process analysis to configuration support, testing, data migration, and go-live. * 1-3 years of professional experience in application management, CRM administration, or process support, ideally in a nonprofit or service-oriented environment * Good understanding of donor management, fun
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