Expert-level Service Cloud configuration (Flows, case management, entitlements, Omni-Channel, knowledge); deep understanding of Service Cloud APIs and proven experience building integrations. * Design, build, and configure robust and scalable solutions within Salesforce Service Cloud (case management, entitlements, knowledge base, omni-channel routing) * Optimize service processes through automation (Flows) and best-practice configuration * Personality and Working Style: Analytical, structured, and solution-oriented approach; proven ability to translate complex business requirements into elegant and effective technical solutions; strong communication and stakeholder management skills
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