Strong analytical, communication, and stakeholder management skills. - Manage client support operations, including 2nd‑level support, incident resolution, and clear communication with global financial institutions. - Lead complex incident and problem management activities, including root cause analysis and implementation of preventive measures. - Experience with international payments, cash management, or securities workflows. - Certifications in leadership, ITIL, project management (PMP, PRINCE2, Agile), or financial messaging systems. - Experience with vendor or partner management, including service‑level oversight.
mehr