Take the lead in pilot/first of type projects in cooperation with product management and local service organizations * Train and support the local service organizations * Continuous optimization of the processes and documentation for a service-oriented and customer-friendly delivery organization * Drive an international community of domain experts with a clear focus on sharing knowledge, best practices and consolidation/prioritization of (service) requirements * Close collaboration with all teams involved in the product lifecycle, such as product management, product development, sales, service, support and project management * Excellent communication, interpersonal and customer service skills
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