Shopify's Global Accounts team has supported this mission by educating the largest, highest volume, and most complex merchants on what is possible with our platform. As a Global Accounts Success Manager, your primary responsibility is to ensure the growth of Shopify's largest customers. This involves offering expert advice on best-in-class ecommerce practices, industry trends, API support, ERP integrations, social commerce strategies, analytics, SEO, and conducting site audits, among other responsibilities. * Escalating technical issues to Shopify's support teams when necessary. * Minimum 8 years of experience in customer success or client management, preferably with enterprise-level clients within a technology/software environment. By applying to this posting, our recruiters and hiring managers across various departments will review your resume for open roles.
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