Issue Resolution: Coordinate with internal teams to resolve client issues quickly and maintain a high level of service. In this role, you will be responsible for building and maintaining strong relationships with employer clients, ensuring they receive exceptional value from Progyny's global family-building benefits platform. You will act as a trusted to clients, supporting implementation, adoption, and ongoing engagement while collaborating closely with internal teams including Sales, Product, Marketing, and Clinical Operations. This is a highly collaborative role suited for someone who enjoys problem-solving, working cross-functionally, and driving client satisfaction and retention. * Client Relationship Management: Act as the primary point of contact for employer clients, managing relationships throughout the full client lifecycle.
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