Alpas GmbH * Berlin * Feste Anstellung * Homeoffice möglich, Vollzeit - Sei einer der ersten Bewerber - Tasks - As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent , and helping customers achieve measurable outcomes that drive retention and growth. * Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion * Build trusted relationships with key stakeholders ( and operational users) * Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption * Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal) * Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans
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