Stellenbeschreibung:We are seeking a Swift Client Services Lead to oversee the smooth and secure operation of Broadridge's global SWIFT Service Bureau while leading a high‑performing client services and technical support team. This role combines leadership, client engagement, and deep technical knowledge to ensure operational excellence and drive the strategic evolution of our SWIFT services. Responsibilities:- Lead, coach, and develop the Swift Client Services team, fostering accountability, collaboration, and continuous improvement. - Collaborate with internal teams, clients, vendors, and throughout the entire incident and service lifecycle. - Manage client support operations, including 2nd‑level support, incident resolution, and clear communication with global financial institutions. - Represent the SWIFT Service Bureau in broader modernization and strategic planning ...
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