2+ years of previous experience in a technical support, customer support or application support role - As an Application Experience Specialist, you sit at the intersection of technical defect management and experience optimization. * Act as a bridge for our Client Success Management and D2C Support teams, turning vague user symptoms into detailed technical diagnoses. * Support the rollout of our React Native universal app, ensuring a high-quality, consistent experience across Web, Mobile, and TV platforms. * Propose UI/UX tweaks and logic changes that proactively improve the app's "feel" and reduce the overall volume of support tickets. You'll have the support and opportunity you need to go far, while you're helping us create a sustainable and entertainment-filled future for all. * We're healthy: Health checks, mental wellbeing support, team sports and more!
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