Further develop and optimize our ITSM processes and modules, implementing scalable workflows, automations, notifications, service catalog items, and user experiences that improve operational efficiency. * Design, develop, and maintain custom ServiceNow solutions across the platform, leveraging App Engine, JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer. * Take ownership of EOS' CMDB landscape, designing and enhancing CI classes, relationship models, governance processes, and data quality mechanisms to ensure a reliable foundation for IT operations. * Several years of hands-on ServiceNow development experience, including scripting, application development, and platform customization. * Strong expertise in CMDB design, governance, CI modeling, relationship mapping, and data quality management.
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