As a Sr. Solution Design Manager, you'll be part strategist, part researcher, part designer, and part storyteller—operating at the intersection of business impact, user experience, and technology. * 7+ years of experience across design, user research, strategy consulting, experience innovation, or digital transformation. * Demonstrated expertise in both qualitative and quantitative research, including leading focus groups, design workshops, and user interviews, as well as analyzing data using Power BI and Excel. * Hands-on experience with GenAI and modern design tools to enhance creativity, efficiency, and storytelling. * Thought leadership experience, such as presenting at conferences or publishing on solution innovation or experience design, is a plus. At ServiceNow, the Solution Design team sits at the crossroads of Product, Marketing, Field Sales, Solution Consulting, and Partner, ...
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