Conduct first-line troubleshooting of sample, software, automation, probe, tuning/matching, temperature-control, and basic hardware issues; escalate appropriately and document corrective actions * Train authorized users in safe instrument operation, routine acquisition, data handling, and good NMR practice; help maintain concise training materials * Contribute to workflow improvement, automation, booking and sample-tracking processes, reusable parameter sets, and service documentation * Experience with automated sample changers, cryoprobes, temperature-control units, probe changes, instrument performance tests, parameter-set administration, or basic user and queue management
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