As Team Lead Customer Service, you will drive the scaling of our customer service and shape how we define Customer Experience (CX) at FINN. You will lead, coach, and inspire a high-performing team of 5 to 10 , balancing data-driven steering and operational excellence with strategic process improvements. Collaborating closely with Product, Tech, and the Head of Customer Service, you will proactively build scalable processes to ensure our service quality remains exceptional during our rapid hyper-growth phase. * Cross-Functional Collaboration: You will collaborate closely with Product, Tech, and other departments to address operational challenges early on, driving process and tool improvements. * Strategic CX Contribution: You will work alongside your peer team leads to make collective decisions, share strategic initiatives, and elevate the overall Customer Service landscape at FINN.
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