You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center. * Act as a trusted for customers in service and contact center modernization initiatives - Tieto is a leading software and digital engineering services company with global market reach and capabilities. We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms. In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions. * Act as the in pre-sales engagements for contact center projects * Translate business and service requirements into concrete platform architectures
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