As Senior IT Service Operations Manager (m/f/d) you will lead IT Service Operations across EMEA with a clear mandate: restore execution discipline, strengthen manager effectiveness, and improve employee engagement while maintaining operational stability. Leadership & Manager Effectiveness * Lead and develop managers and service professionals across EMEA, driving consistent expectations, feedback, follow-through, and team engagement. * Coach managers to improve support, clarity, and team engagement * Communicate progress, ensure visible improvements, and strengthen manager support, feedback quality, and priority clarity. * Act as the within global IT, collaborating with global , , and infrastructure, application, and security teams. The Service Operati
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