Influence ES enablement, collateral, and scaled program strategy to ensure a consistent, high-quality customer experience - Scaled Programs & Enablement * Influence, develop, and help deliver 1:many digital engagement motions including webinars, campaigns, office hours, and self-serve content in partnership with Digital Programs. * Partner with CX Enablement and CX Programs to ensure Core CSMs, Services, and internal teams have the knowledge, playbooks, and collateral to support ES customers effectively.
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