The VP will focus on orchestrating all our experience and engineering service line delivery, ensuring that quality and profitability targets are met and that client outputs are delivered to a high standard. They will also focus on the key processes and interconnections that enable that delivery - delivery processes, project management, resource forecasting, workflow optimisation, risk management, and talent development in the delivery team. * Escalation Management: Work closely with Client Services to proactively manage project escalations, developing effective de-escalation strategies to maintain client satisfaction. * Internal Stakeholder Management: Maintain active dotted-line relationships with HR Business Partnering, the People Team, Recruitment, and Resource Management, ensuring alignment on people, capacity, and
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