Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers. Are you passionate about customer-focused role handling end-to-end order support in a healthcare/medical device environment. You'll manage inbound queries, verify insurance and benefits, coordinate orders and shipments, and ensure accurate documentation for reimbursement. This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization. The Customer Care Specialist is not only responsible for ensuring a positive customer interaction, but will also ensure ...
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