Communicate progress, ensure visible improvements, and strengthen manager support, feedback quality, and priority clarity. As Senior IT Service Operations Manager (m/f/d) you will lead IT Service Operations across EMEA with a clear mandate: restore execution discipline, strengthen manager effectiveness, and improve employee engagement while maintaining operational stability. Leadership & Manager Effectiveness * Lead and develop managers and service professionals across EMEA, driving consistent expectations, feedback, follow-through, and team engagement. * Coach managers to improve support, clarity, and team engagement * Monitor regional performance, service quality, escalations, and SLA delivery. The Service Operations Manager will be instrumental in driving operational discipline, improving leadership effectiveness, increasing employee engagement, and enabling reliab
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