Responsibility for our knowledge management system, from selection and configuration through rollout and sustainable adoption in the relevant teams * An excellent academic background, preferably from a leading university, ideally in information systems, information management, computer science, business administration, or a comparable field of study - To achieve this, you ensure that knowledge is not lost, but becomes structured, accessible, usable, and scalable – across teams, countries, and systems. * Ownership of key success metrics and systematic management of all initiatives along defined targets (knowledge reuse rate >80%, time-to-knowledge <48h, self-service resolution rate >75%, quality gate compliance 100%) * Several years of experience in knowledge management, content quality, or a comparable role, ideally in an IT services, software, or technology-driven en
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