Coordinate and oversee all activities for Power Quality (PQ) and Life Safety (LS) products in the DACH region * Ensure timely and high‑quality resolution of escalated PQ and LS technical issues from Field Service, customers, and partners * Act as the primary technical interface for PQ and LS problem resolution and warranty feedback * Maintain and update PQ and LS technical documentation, service instructions, troubleshooting guides, and technical bulletins * Plan, coordinate, and deliver technical training for FSEs, subcontractors, and customers on PQ and LS products * Ensure training materials, equipment, and training center resources are available and prepared for PQ and LS training * Drive continuous improvement in technical processes, tools, and knowledge sharing across PQ and LS service operations
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