Oversee ITIL-based incident, request, and problem management * ALTANA Management Services GmbH - ALTANA Management Services GmbH, a company of the ALTANA Group, offers a portfolio of solutions * Responsibility for planning, managing, and monitoring the budget as well as ensuring sustainable cost management * Promote knowledge management, training, and self-service tools - support processes in a global, multicultural context, in-depth knowledge of IT service management, particularly based on ITIL, and analytical prowess to manage and improve metrics and workflows * ITIL Foundation certificate(s) * Ability to actively moderate complex changes and successfully accompany change management processes
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