They will also focus on the key processes and interconnections that enable that delivery - delivery processes, project management, resource forecasting, workflow optimisation, risk management, and talent development in the delivery team. * Escalation Management: Work closely with Client Services to proactively manage project escalations, developing effective de-escalation strategies to maintain client satisfaction. * Financial Sign-Off & Governance: Serve as the business-responsible approver for all invoices, client contracts, staff employment contracts, and freelance agreements, ensuring financial and legal governance across the region. * Internal Stakeholder Management: Maintain active dotted-line relationships with HR Business Partnering, the People Team, Recruitment, and Resource Management, ensuring alignment on people, capacity, and
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