Process customer purchase orders in the ERP system, monitor and control delivery dates, inventory, and backorders; proactively communicate in case of deviations * Ensure compliance with all relevant regulatory requirements and internal quality standards. * Participate in internal and external audits and contribute to the continuous improvement of customer service processes * At least 3–5 years of experience in customer service, order management, or internal sales, ideally in a regulated environment (medical devices, pharma, diagnostics)
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