Collaboration with including clients and internal teams to define system requirements, perform site surveys, and develop optimal UPS system configurations * Technical consultation for internal teams and clients regarding UPS system design, implementation, performance optimization, and lifecycle service strategy, pre- as well as after sales * Leading and coordinating of cross-functional troubleshooting and incident management, including root cause analysis, corrective actions for hardware, firmware and software, and continuous improvement in collaboration with clients and internal teams * Excellent problem-solving and troubleshooting skills as well as excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders
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