Project & Service Delivery Management • Define service requirements, support procurement activities, and manage internal capacity planning to ensure smooth delivery. • Lead end-to-end execution of customer projects during the in-service phase, balancing cost, timeline, quality, and customer satisfaction. • Manage service and change-related topics, including impact assessments, documentation, and stakeholder alignment. • Monitor and manage SLAs and service contracts, from negotiation and alignment to management reporting. • Analyze KPIs, conduct service reviews, and identify opportunities for service and process optimization. • Perform risk, root-cause, and variance analyses for project or service devi
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