In this role, you will serve as the central point of contact for our customers during the usage and operational phase of our solutions. Acting as a key interface between customers, Product, Engineering, Sales, and Support, you will play a critical role in driving customer satisfaction and long-term partnerships. Customer Management & Solution Enablement * Act as the primary point of contact for customers and users throughout onboarding, deployment, and ongoing operations * Ensure transparent and consistent communication between customers, Product, Engineering, Sales, and Support teams * Capture, analyze, and prioritize customer requirements during live operations * Own customer reporting, usage analyses, and KPI-driven insights * Maintain and continuously update operational concepts, integration documentation, and customer-specific solution materials * Prepare status reports, ...
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