Support the development of an internal AI Enablement Framework. Through regular feedback cycles, we actively support your personal and professional development. As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES' product ecosystem. You will lead a team of experienced , act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. Team Leadership & Development * Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus. * Contribute to onboarding and continuous training initiatives within the Support department. * Ensure smooth cooperation and knowledge transfer between 1st, 2nd, and 3rd Level Support. * Support the continuous improvement of support workflows, escalation ...
mehr