At Superchat, we're rebuilding how businesses talk to their customers. We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. The engineers write the code. * Stay close to customers and partners every week, in direct calls, by talking to CS, sales, and BD, and by digging into the data yourself * Embed with 4 to 6 engineers, set the metric, and own whether it moves * Make integration setup something a customer completes in minutes, alone, without a CSM walking them through it * Own quality. Engineers test as they build, you give the final go before anything ships * Shameless customer obsession
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