The Operations Manager is responsible for leading and managing end-to-end freight forwarding operations, including air, ocean, road transportation, and customs activities. The role ensures operational excellence, regulatory compliance, financial performance, and high-quality service delivery to customers. * The position plays a key leadership role in optimizing operational workflows, maintaining profitability at the shipment and file level, and developing a high-performing operations team. * Manage and oversee daily freight forwarding operations across air, ocean, road freight, and customs clearance activities. * Handle customer escalations related to operational matters. * Lead, supervise, and develop the operations team, ensuring high levels of productivity and engagement. * Conduct performance evaluations and KPI reviews for operations staff.
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