Acting as a key interface between customers, engineering, and global support teams, this role ensures excellent post-sales support for locally designed and manufactured products while contributing to continuous product improvement and innovation. * Analyze customer applications to troubleshoot issues and recommend optimal product solutions * Collect and share customer feedback with Engineering and Marketing to improve products, documentation, and identify new opportunities * Provide to internal (e.g., Sales, Customer Service, Quality/RMA) and assist with quality-related stock checks - Master's degree in Photonics, Physics, Chemistry, Life Sciences, or a related scientific discipline (or equivalent practical experience) * Hands-on experience with optical setups, photonics equipment, or laboratory environments * Basic programming experience (e.g., LabVIEW, Python) is an advantage
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