Provide technical support with strong emphasis on excellent customer service and methodical troubleshooting of IT related problems for onsite/remote users, including, but not limited to, software and hardware such as laptops, desktop computers, mobile phones, and printers. * Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day. * Professional working knowledge of active directory, creating user accounts, resetting passwords, creating groups, and security group administration. * Strong grasp of basic security principles and practices as it pertains to a business environment.
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