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As a Claims Agent Specialist, you play a key role in ensuring a fair, smooth, and customer-focused claims process on our platform. Working closely with the Claims and teams, you contribute to continuously improving our processes and delivering a seamless user experience. • Handle and resolve customer claims related to products sold on our platform, primarily bicycles • Use your product knowledge and sports expertise to better understand and evaluate claims • Identify recurring issues and share insights to help improve claims processes and product features • Several years of professional experience in Customer Care, Customer Service, or Claims Handling * TFJ Buycycle GmbH * Munich * Feste Anstellung * Vollzeit - Sei einer der ersten Bewerber - buycycle & you - We are the leading marketplace for pre-owned bikes. We're always on the lookout for passionate and talented individuals who share our mission and values.
As a Claims Agent Specialist, you play a key role in ensuring a fair, smooth, and customer-focused claims process on our platform. Working closely with the Claims and teams, you contribute to continuously improving our processes and delivering a seamless user experience. • Handle and resolve customer claims related to products sold on our platform, primarily bicycles • Use your product knowledge and sports expertise to better understand and evaluate claims • Identify recurring issues and share insights to help improve claims processes and product features • Several years of professional experience in Customer Care, Customer Service, or Claims Handling * TFJ Buycycle GmbH * Munich * Feste Anstellung * Vollzeit - Sei einer der ersten Bewerber - buycycle & you - We are the leading marketplace for pre-owned bikes. We're always on the lookout for passionate and talented individuals who share our mission and values.