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Sensorberg GmbH * Headquarter Berlin * Feste Anstellung * Vollzeit - Sensorberg - Who? Sensorberg is an innovative Berlin-based tech company that was founded in 2013. We develop hardware and software for the digitalisation and automation of buildings. We specialise in solutions for storage, co-working spaces and commercial. We believe that a building is not just a building but a place where people spend more than half of their lives. Besides intelligent access systems, we equip buildings with a comprehensive digital infrastructure to provide occupants with the highest levels of safety, comfort and productivity, while enabling operators and owners to manage and utilize buildings with maximum efficiency. We are a rather small company where people of different cultures and personalities come together and have (their) place. We are looking for people who share our vision and believe that a mix of ...
Sensorberg GmbH * Headquarter Berlin * Feste Anstellung * Vollzeit - Sensorberg - Who? Sensorberg is an innovative Berlin-based tech company that was founded in 2013. We develop hardware and software for the digitalisation and automation of buildings. We specialise in solutions for storage, co-working spaces and commercial. We believe that a building is not just a building but a place where people spend more than half of their lives. Besides intelligent access systems, we equip buildings with a comprehensive digital infrastructure to provide occupants with the highest levels of safety, comfort and productivity, while enabling operators and owners to manage and utilize buildings with maximum efficiency. We are a rather small company where people of different cultures and personalities come together and have (their) place. We are looking for people who share our vision and believe that a mix of ...
Act as the first point of contact for all customer inquiries and 1st-level support issues * Share insights from support cases with internal teams to improve product quality and customer experience * Provide hotline support in German and English during business hours (09:00–18:00) * Own and manage the JIRA Support Board, including ticket triage, prioritization, and escalation * Ensure a clear escalation path to 2nd-level support and internal teams (IT, Product, Ops) * Follow up on and clarify incomplete or unclear support tickets * Analyze and document customer feedback, recurring issues, and common pain points * Maintain and improve support documentation, FAQs, and publicly available help materials * Monitor response times, SLAs, and resolution deadlines to ensure timely support * Collaborate closely with 2nd-level support to ensure smooth handovers and knowledge transfer
Act as the first point of contact for all customer inquiries and 1st-level support issues * Share insights from support cases with internal teams to improve product quality and customer experience * Provide hotline support in German and English during business hours (09:00–18:00) * Own and manage the JIRA Support Board, including ticket triage, prioritization, and escalation * Ensure a clear escalation path to 2nd-level support and internal teams (IT, Product, Ops) * Follow up on and clarify incomplete or unclear support tickets * Analyze and document customer feedback, recurring issues, and common pain points * Maintain and improve support documentation, FAQs, and publicly available help materials * Monitor response times, SLAs, and resolution deadlines to ensure timely support * Collaborate closely with 2nd-level support to ensure smooth handovers and knowledge transfer