Mister Spex is an online and offline eyewear retailer combining innovation, style and quality across multiple brands. They're hiring a customer service tech & automation lead to oversee digital customer service operations across voice, chat, email, AI-bots and omnichannel processes. Several years in customer service operations or service technology, proven leadership experience, deep knowledge of contact centre and CRM platforms, and practical experience with automation or conversational AI are required.
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