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BerlinCybersecurityThe RoleAs a Customer Success Manager, you'll manage a customer portfolio, drive adoption, satisfaction, and retention, advocate for customer needs, collaborate with teams, and leverage data for insights. As a Customer Success Manager at Eye Security, you'll take full ownership of a diverse and strategic customer portfolio from day one. You'll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. You'll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth.
BerlinCybersecurityThe RoleAs a Customer Success Manager, you'll manage a customer portfolio, drive adoption, satisfaction, and retention, advocate for customer needs, collaborate with teams, and leverage data for insights. As a Customer Success Manager at Eye Security, you'll take full ownership of a diverse and strategic customer portfolio from day one. You'll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. You'll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth.