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As a Product Design for our AI agents team, you will take a systems-oriented approach to define the vision for creating a best-in-class AI automation platform. Your role will be critical to the success of the AI agents product mission and help solidify Zendesk as a leading and differentiated AI-powered customer service automation platform. Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision. You will contribute to making our core AI agent solution more capable and easier to configure while collaborating closely with other in the space to ensure an optimal and consistent end-to-end experience. Partner with the product & engineering teams to research and develop new AI automation and bot capabilities for your customers.
As a Product Design for our AI agents team, you will take a systems-oriented approach to define the vision for creating a best-in-class AI automation platform. Your role will be critical to the success of the AI agents product mission and help solidify Zendesk as a leading and differentiated AI-powered customer service automation platform. Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision. You will contribute to making our core AI agent solution more capable and easier to configure while collaborating closely with other in the space to ensure an optimal and consistent end-to-end experience. Partner with the product & engineering teams to research and develop new AI automation and bot capabilities for your customers.
As the Engineering Manager for the Voice Agent Team, you'll lead a team of talented and to build the future of conversational AI. Your core mission is to develop and scale multiple voice agents, creating powerful tools that allow our clients to deploy seamless, voice-first experiences. The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. You'll oversee the development of core technologies like speech recognition, STS-TTS, Realtime Voice models, etc while also guiding the creation of a powerful framework for agent development. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.
As the Engineering Manager for the Voice Agent Team, you'll lead a team of talented and to build the future of conversational AI. Your core mission is to develop and scale multiple voice agents, creating powerful tools that allow our clients to deploy seamless, voice-first experiences. The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. You'll oversee the development of core technologies like speech recognition, STS-TTS, Realtime Voice models, etc while also guiding the creation of a powerful framework for agent development. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.