Reporting to based in Frankfurt, Germany, you would act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls. * Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions. * Follow up on technical cases, ensuring proper escalation, case management, and timely resolution. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. * Fortinet GmbH * Frankfurt am Main * Feste Anstellung * Vollzeit - Your tasks * Conduct basic troubleshooting on the core Fortinet products, specifically Fortigate, ensuring prompt resolution of customer issues. * Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems.
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