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Eltex
Energie- und Wasserversorgung & Entsorgung • 11-50 Mitarbeiter

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                      Eltex

                      Customer Service Manager (m/w/d)

                      Eltex
                      Weil am Rhein
                      Teilweise Home-Office
                      As our Customer Service Manager, you will play a key role in creating exceptional customer experiences while leading and developing a motivated customer service team. Customer Service Management •Lead and manage the customer service team to ensure exceptional customer experiences. •Develop and implement customer service policies, procedures, and quality standards. •Track and report on key customer service metrics and KPIs. •Manage budgets related to customer service . •Minimum of 3–5 years of experience in customer service. Do you get energy from helping people grow, improving customer experiences, and building high-performing teams? Are you looking for a role where you can truly make a difference and have the freedom to shape the customer journey? You'll have the opportunity to influence strategy, drive improvements, and make a visible impact on both customer satisfaction and business success.
                      As our Customer Service Manager, you will play a key role in creating exceptional customer experiences while leading and developing a motivated customer service team. Customer Service Management •Lead and manage the customer service team to ensure exceptional customer experiences. •Develop and implement customer service policies, procedures, and quality standards. •Track and report on key customer service metrics and KPIs. •Manage budgets related to customer service . •Minimum of 3–5 years of experience in customer service. Do you get energy from helping people grow, improving customer experiences, and building high-performing teams? Are you looking for a role where you can truly make a difference and have the freedom to shape the customer journey? You'll have the opportunity to influence strategy, drive improvements, and make a visible impact on both customer satisfaction and business success.
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                      Eltex

                      Customer Service Employee (m/w/d)

                      Eltex
                      Weil am Rhein
                      Teilweise Home-Office
                      We are looking for a motivated and customer-focused Customer Service Employee to join our team. * Previous experience in a customer service, support, or administrative role is preferred. Identify opportunities to improve customer service processes. Opportunities to develop your customer service and professional skills. In this role, you will be the first point of contact for our customers, providing professional support and ensuring a positive customer experience. You will work closely with internal teams to resolve inquiries, process requests, and maintain high service standards. At Eltex, we maintain short lines of communication, allowing us to switch quickly internally, and we are an informal, no-nonsense organization where employees work with dedication. Provide accurate information about products, services, and company policies. Resolve customer issues efficiently and professionally.
                      We are looking for a motivated and customer-focused Customer Service Employee to join our team. * Previous experience in a customer service, support, or administrative role is preferred. Identify opportunities to improve customer service processes. Opportunities to develop your customer service and professional skills. In this role, you will be the first point of contact for our customers, providing professional support and ensuring a positive customer experience. You will work closely with internal teams to resolve inquiries, process requests, and maintain high service standards. At Eltex, we maintain short lines of communication, allowing us to switch quickly internally, and we are an informal, no-nonsense organization where employees work with dedication. Provide accurate information about products, services, and company policies. Resolve customer issues efficiently and professionally.
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