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About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Your tasks

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

Basic network troubleshooting
Isolating or resolving printer and multi-function device issues
Providing onsite, advanced software troubleshooting and support
Providing advanced software troubleshooting and support remotely using support tools and processes
Troubleshooting mobile device issues
Troubleshooting remote access issues
Ticket follow-up (incident and request creation, update and closure)
Escalating Tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group for resolution
Cascading Deploying PCs/Macs to end users
Carry out new joiner onboarding when required
Configuring and deploying telephones
Configuring PCs/Macs post-image
Deploying IT equipment
Imaging and staging PCs/Macs or mobile devices (includes activation where necessary on respective regional carrier.)
Migrating End User data · Directly engage in general IT support as required.
Face to Face and remote desktop and basic POS support
HO & Back Office team support
Setup and configuration of new routers, switches and firewalls
Hardware support (Workstation, laptop, printer repair and replacement)
Site hardware audits
Managing traffic counters

Your profile

3-5 years of experience (minimum) in a technical ICT environment
General End User technology knowledge
End User Workspace platforms (discovery, asset management, client management)
End User Microsoft platforms (Active Directory, Office, SCCM)
ITSM Tool Set (ServiceNow preferred)
A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility
Customer sensitivity: Technical writing skills
Bachelor's degree and/or equivalent experience in Information Technology or Computer Science
Proven ability to deliver multi-site infrastructure related projects
The ability to manage multiple projects / activities at a time, and to priorities appropriately
Flexibility to work outside of working hours as necessary
The ability to travel 20% of the time within Europe
Strong knowledge of English and German

What we offer

What We Offer

An attractive salary with holiday and Christmas bonuses
A permanent employment contract
30 days of annual leave
Regulated working hours with trust-based working time
Feedback meetings
Individually tailored onboarding
Internal training opportunities
Referral bonuses
An exciting role in a globally active family business

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

Contact

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Stefanini Germany GmbH

IT & Internet • 51-100 Mitarbeiter

6 Bewertungen

4 Jobs

Mitarbeitervorteile

Flexible Arbeitszeiten

Coaching-Angebote

Flexible Arbeitszeiten

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