The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Forty two different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year.
WFM Forecasting Analyst
Workforce Management is responsible for all processes aiming to have the right number of staff available, with the right skills at the right time to ensure optimal reachability, contributing to an excellent customer experience. Major focus areas within the department are Roadside Assistance Service, Customer Service and Connected Mobility Services and expanding to other specialisms within the Daimler group.
Place in the organisation:
We are looking for a WFM Forecasting Analyst to support our Workforce Management Team.
Main tasks and responsibilities:
Our new colleague:
You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.
Furthermore, a collective health insurance at discounted rates, development opportunities, a result-oriented bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.
In addition, we offer a comprehensive relocation package (if applicable).
Does this role fit your expectations for a new challenge with Mercedes-Benz Customer Assistance Center, then please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until 22 January 2021.
For more information about this vacancy please contact Cicely Nitsche via