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About Zalando Payments
Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer facing apps. We work to deliver a flawless user experience in the checkout, as well as processing of payments and reconciliation in the back-end. Through smart risk steering we boost conversion and deliver a competitive advantage to our customers, taking in the entire financial process.
Where your expertise is needed
As a Vendor Manager for the Customer Experience Team you will be responsible for the operational steering of the Payments vendor and its strategic development. You will be monitoring and setting up KPIs and defining SLAs.
You will be working closely with the Vendor itself, as well as with the Vendor Specialist, the Case Management team and other stakeholders, such as Customer Care or different tech teams.
- Define, monitor and steer KPIs in daily consultation with the Vendor and keep an eye on the daily business.
- Monitor all Vendor-based operations and reporting, whilst working closely together with the Vendor Specialist and the Case Management Team’s to enable optimal vendor steering.
- Discuss strategic and operational topics regarding your area independently in regular Business Review Meetings.
- Define strategic development of the Vendor Management
What we're looking for
- Experience in a Call Center or an operational service environment and ideally experience in vendor steering or practical knowledge as team or project lead for a customer service supplier
- Excellent verbal and written communication, as well as diplomatic skills and ability to work in an interface function
- Pronounced technical and analytical understanding, creative thinking and solution finding, as well as the ability to establish new processes and set clear expectations
- A highly motivated team player with excellent English and ideally German skills.
Perks at work
- Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Extensive onboarding, mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
More Info
Please note that all applications must be completed using the online form - we do not accept applications via email.
