Viking EMEA is active in the sale and distribution of firefighting products and systems in Europe, the Middle East and North Africa. Viking EMEA employs approximately 200 people and has distribution centers in Luxembourg (headquarters), Germany, Sweden, UK, Italy, Spain, Russia and Turkey. Several local offices in Poland, Romania and Balkans, the Netherlands, and Dubai complete the network of our presence in the EMEA region.
Due to continued growth and market development, we are searching for an experienced Technical Customer Service Representative (m/f/d) for the Romanian/Bulgarian market to join our motivated team in Bad Oldesloe (DE).
In this varied and challenging role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and assistance over the phone and thanks to your commercial attitude and technical knowledge you will enhance sales over the phone. You manage and follow up the end-to-end process from product selection, quotes preparation, customer problem-solving first contact point, order entry and up to the delivery of materials.
You will build strong relationships with our local sales and technical support team based in Romania and our Credit Department based in Luxembourg.
As a result of your commercial skills and proven track records as customer service, you will become the first point of contact with your customer, you will own the day to day relationship with all the customers. The role could develop further into the commercial management of a selected portfolio of customer. Despite that this role is office based, it could involve to occasionally visit your customers.
We provide you with an interesting and challenging position in an international environment for a worldwide leader in the sector, within a growing business unit. We offer you a permanent contract and an internal training to develop you into an expert for Viking EMEA. Viking offers a competitive package and career path for self-driven, engaged and entrepreneurial characters.