Uniper

Service Management Consultant (m/f/d)

Düsseldorf
Feste Anstellung
Vollzeit

We are Uniper: an international energy company with about 11,000 employees.

We combine a balanced portfolio of technologically advanced large-scale assets with outstanding technical and commercial expertise.

These assets and capabilities enable us to deliver flexible, bespoke, competitively priced energy products and services with agility, precision and speed.

Your tasks

For our Service Operations team within the UIT in Hannover/Düsseldorf we are looking for you!

As the primary operations lead for one or more central ITSM processes the Service Management Consultant is a key role for Uniper IT.

The postholder will play an active role in ensuring the following topics are robust and operating as expected :

Service Operations - Manage and operate processes, activities and functions to ensure end-to-end service delivery of Uniper IT infrastructure and applications to given service levels.
Service Design - Influence the design of new or changed services based on business requirements and ensure that all areas are following the given process(es).
Multi Supplier Integrator - Work with resources from the externally sourced MSI to deliver assigned ITSM processes.
Supplier Integration - Establish and maintain interfaces to external and internal suppliers.

The post holder will be responsible to oversee the operations for key Uniper ITSM processes (ITIL/SIAM) ensuring that teams and processes run smoothly and efficiently.
Communicating IT processes to IT and business stakeholders.
Ensuring central ITSM processes are maintained and utilised by all IT lines of business as necessary.
Flexible attitude with regards to availability out of office hours essential especially when Uniper is facing a critical IT incident. The postholder will be part of the 24/7 out of business hours support rota covering the resolution of critical incidents.
Ensuring that global rollouts, applications and cloud based services consider the central ITSM processes
Manage reporting and analytics alongside other teams in SM&I to identify areas where improvements are needed as well as defining implementation plans & strategies.
Support IT improvement initiatives, especially in the area of the central ITSM processes
Act as the bridge between technical IT teams and business teams, translating business needs and ensuring IT teams understand the impacts of their changes.
Provide structured & detailed feedback to IT application and service owners regarding the status of their service(s) and where improvements are needed.
Provide oversight and governance to support IT and Business in adopting existing standard processes.
Participate in internal and external audits on request and ensure all evidence is provided in a timely fashion.
Responsible for requirements, requests, escalations, and integrated reporting for services in scope.
On request represent the unit in management meetings and where necessary stand in for colleagues and your manager

Your profile

University degree or Master in Information Technology, Business Administration or equivalent professional qualification
Experience of developing and operating IT service and support processes. (ITIL & SIAM a distinct advantage)
Experience of large scale IT support activities and/or large IT change projects would be beneficial.
Good stake holder management skills, gained in a major customer and operational performance driven business
Excellent knowledge of the processes and operations of the relevant line of business
Confident in presenting complex IT topics to other teams and managers and influencing them as necessary.
Ability to build excellent relationships with stakeholders, customers, colleagues and suppliers
Clear attitude of entrepreneurship, always seeking for new opportunities to add value using IT
Fluent in English, business fluent German language skills an advantage

We offer

At Uniper we value a sustainable balance for the work done by our employees. Therefore, we offer extensive individual compensation packages consisting of a basic salary, a company pension and performance bonuses. At the same time we have flexible working hours including overtime compensation and working from home. Furthermore we are constantly updating many other benefits such as insurance policies, a discounted supply of energy, extra holiday and individual training opportunities.