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When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
Senior Program Manager (m/f/d) - Driver Engagement
Job ID: 827037 | Amazon Services EuropeSARL(LU)
Location flexible: Munich, Luxembourg or London
The AMZL Sen. Engagement and Escalations Manager seeks to improve the overall satisfaction and engagement of drivers on the last mile and make AMZL and our partners the preferred choice. You will manage a team of Engagement Managers to work on driver engagement initiatives across the EU, collect driver feedback and to build a driver friendly culture working closely together with in-country teams. You will also manage the team working on driver caused customer escalations and ensure timely resolution and deep dives to understand root causes and develop solutions.
Key Job Responsibilities:
This opportunity requires excellent people management, program management, problem solving, and negotiation and communication skills. If you have demonstrated an ability to innovate for the customer and want to create the best in the world delivery experience, then come join the EU AMZL DSP Management team.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.