Dyson is a global technology company founded in 1993 in Malmesbury, UK. Over 10,000 people, including James Dyson himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. It's all about better ideas and better technologies to solve other people problems.
Since 1998 Dyson can be found on the German market. Over 130 people are responsible for the marketing and selling out all our Dyson products. We are on an expansion drive and have many exciting plans for the future, therefore we are looking for a:
Regional Customer Service Manager - DE/AT/CH (m/f/d) – Cologne, Germany
Reporting into the European Customer Service Director the Regional CS Manager is responsible for leading and shaping the end to end Customer Service Experience across all designated countries. As part of the senior Customer Service Management this individual will help to define and shape Dyson Shopper and Owner Experiences across Europe. The Customer Service Experience includes all inbound communications to the contact center, all subsequent repair, parts dispatch activities and all back office support for Dyson Direct. This is a multichannel, multi market and multi category role; success will be very much be dependent on working cross functionally with the Direct, Marketing, Change, Logistics, Contact Centre and Repair Teams from each market.
Working at Dyson:
Our culture is unique. We are constantly trying to find a better way to solve everyday problems. If you thrive on challenge and are excited by change – it could be for you.
On our careers page you can learn more about our values "Different, Authentic, Better", which remind us of our mission every day and help us achieve our goals.