Position Overview: 

The position is considered as an interface between the customer and the organization with a strong focus on customer satisfaction. In order to achive this the major responsibility of the quality engineer is the handling of customer complaints as weel as non-conformities that are identified within the organisation. Problem solving techniques are used to ensure that non-conformities do not reach the customers and to ensure the prevention of the reoccurrence of non-conformities within the organization. Problem solving activities will be performed with production team leaders, production teams and members of the manufacturing engineering and quality teams. The position includes the regular participation in shopfloor meetings and the regular reporting within the quality team.

Reporting :

Reports to the quality manager.

Responsibilities & Qualifications: 

• Handles non-conformities according to the 8D formalism within given time frames
• Follows on and takes care of documentation revisions of processes, validations and qualifications that result from non-conformities
• Drives analysis of defective parts and problem solving activities
• Contact for customers regarding quality related issues
• Provides recommendations and proposes improvement plans derived from customer claims or internal non-conformities to the team