We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.
When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online, to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams’ band together, roll up their sleeves, and are not content with just standing still. We are aiming to become the most customer-centric company on Earth.
Amazon's Customer Service department is seeking a Quality Assurance Specialist fluent in Swedish and English. The ideal candidate will be comfortable in a fast-paced, multi-tasked environment, is tech-savvy and a creative and analytical problem solver with an obsession for excellent customer service. The QA Specialist will work within an EU Quality team and be responsible for driving quality to improve and preserve the highest standards of service; understand the business metrics; support the SE Customer Service team through recommendations and projects that drive continuous improvement. The QA role should be setting the benchmark for standards we expect to drive a stronger customer experience.
The role can be either located in The Hague, NL, or Berlin, DE.
Job ID: 1203496 | Amazon CS Berlin GmbH
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Please send your application in English.