We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.
When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online, to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams’ band together, roll up their sleeves, and are not content with just standing still. We are aiming to become the most customer-centric company on Earth.
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us!
Job ID: 1127092 | Amazon EU SARL(Germany Branch)
Other in country head office locations may be considered as base location, such as Luxembourg or London.
We are recruiting for a DSP Senior Operational Improvement Manager who will play a vital role in advancing Amazon’s unique culture and enabling the success of new Delivery Service Partner (DSP) program within the high-growth, fast-paced Logistics organization. This role will concentrate on providing support to our new DSPs through customer obsession and a commitment to iterating and improving operational processes rolled out under our new DSP2.0 program. The role is based in-country but reports centrally into the rapidly expanding EU DSP Team. You will work in partnership with a wide variety of EU stakeholders, owning improvement initiatives to the program. You must have a curious, analytical approach to operations and be comfortable leading change.
As an integral part of EU DSP Team, the Senior Operational Improvement Manager focuses on the following deliverables:
This role requires the availability to travel based on business need.